Technical Consultant

Leader, Technologist, Mentor and Coach

With over three decades of technology and business experience, I bring the power of independence to your organization — objective guidance and tailored solutions for your technology projects, delivered with the highest level of integrity and quality.

About Me

Neil Isserow headshot

I have spent more than three decades in various senior positions in the IT industry across South Africa, Australia, and the USA. I have had broad management, consulting, sales, and technical experience in this time with global companies such as Nampak, Microsoft, and VMware, and have been in a leadership position during much of this time.

From the data center to the cloud, containers, automation, and infrastructure as code, I have tried to keep my experience varied and customer-centric, adapting to the constant changes in our world. I have had extensive and incredibly varied experience in my career, and thrive as a motivated, passionate, and results-driven individual, who loves his customer and always does the right thing.

My Consulting Skills

Leadership & Team Management
Technical Consulting & Advisory
Customer Success Management
IT Strategy & Consulting
Infrastructure Architecture (Windows, VMware)
Cloud Technologies & Migration
Containers & Kubernetes
Automation & Infrastructure as Code
Microsoft Enterprise Solutions
Social Media & Community Management
Operations Management
Application Development
System Administration
Network Infrastructure Management
Pre-sales & Post-sales Engagements
Project Lifecycle Management
Complex Problem Solving
Relationship Building & Trusted Advisor
Strategic Planning & Execution
Customer Advocacy & Retention
AI (Artificial Intelligence)
Puppet
DevOps
IAC (Infrastructure as Code)
Project Management

My Career Summary 1994 - 2026

2023 - Curr

Technical Account Manager @ Perforce Software

Currently leveraging deep technical expertise to ensure client success with Perforce software solutions, optimizing workflows and providing strategic guidance. Focus on building strong relationships and driving value.

2023 - 2024

COO / Co-Founder @ Kredit

Co-founded Kredit, a startup focused on innovative financial solutions, overseeing operations, product development, and strategic partnerships from inception to early growth stages.

2021 - Present

Senior Manager, Enterprise Customer Success – West US @ VMware

I lead a team of experienced enterprise CSMs, and the renewal business, for the West US at VMware. I am responsible for all renewal revenue, to maintain our ARR, and ensure our largest customers pre and post sales relationships are maintained.

2020 - 2021

Enterprise Customer Success Manager – West US @ VMware

As a Customer Success Manager, I own the Customer Lifecycle for a set of valued customers, beginning with customer onboarding and implementation, through adoption and enablement, and renewal achievement. I build impeccable relationships and am highly skilled at achieving trusted advisor and customer advocate status.

2009 - 2020

Staff TAM, Team Lead, CTO Ambassador @ VMware Inc.

Responsible for building and maintaining relationships with VMware's largest and most complex customers (typically Fortune 100 accounts) adopting VMware virtualization software across their data centers and in the cloud. Also served as Team Leader for the SoCal/NV/AZ region and a member of the exclusive CTO Ambassador Program, as well as the TAM tech lead for Kubernetes.

2009 - Present

VMware TAM Social Media Manager @ VMware Inc.

In 2009, I established the worldwide VMware TAM Social Media presence, including Facebook, Twitter, LinkedIn, and others. I also started and maintain the official TAM Newsletter, delivered to over 500 TAMs and onward to their customers each week, delivering over 200,000 newsletters each year.

2008

Infrastructure Architect (Windows/VMware) @ Brookfield Multiplex

As the Group Infrastructure Architect, it was my responsibility to architect and deliver business-focused solutions for the group worldwide. This consisted of 8 domains, in 4 worldwide regions (AU, NZ, EU, MEA).

2007

Windows Tech Lead @ Stanwell Corporation

As the Windows Technical Lead, I was responsible for all of the infrastructure from design to maintenance for the entire Stanwell organization. I worked directly with senior leadership to shape the platforms and architecture for our industry growth and change.

2006

Microsoft Solution Architect @ Dimension Data

My position at Dimension Data was in the Operating Environment and Messaging division. I was focused on pre-sales engagements through to delivery with Dimension Data enterprise customers. These solutions were based on Microsoft enterprise technology.

2003 - 2005

Owner, OverG2 Consulting (South Africa)

At OverG2 I worked with a number of first-tier IT solution providers such as Bytes Technology Group and First Technologies to consult to their customers on Microsoft Technology.

2003 - 2004

Technical Specialist @ Bytes Technology Group

My role at BTN ensured that on a daily basis I was kept on the bleeding edge of technology. As the lead technology solutions and sales/account management consultant, I was involved in the entire life cycle of project deployment for BTG clients.

2002 - 2003

Chief Operations Officer @ Digital Mall Holdings

Reporting directly to the CEO of Digital Mall. My role was to oversee the entire company of over 80 people with the exception of the sales team. I was responsible for the day-to-day operations of the business and executing on the company vision.

1997 - 2002

Product Marketing Manager / Senior SE / Account Manager @ Microsoft Corp.

During my tenure at Microsoft, I held various positions starting off as a Systems Engineer, evangelizing all Microsoft solutions to our customers in Sub-Saharan Africa. As I progressed, I took on the role of Account Manager specifically for leading Internet companies.

1994 - 1997

Application Developer, Sysadmin, Technical Specialist, IT Manager @ Nampak Pty Ltd

During my 3 years at Nampak, I held various positions from Application developer, responsible for the entire group HR application which was used in over 100 factories across Africa. I also held the position of IT Manager responsible for the corporate network infrastructure.

Get in Touch

I'm always open to discussing new opportunities or collaborations. Feel free to reach out!